In a progressive move to enhance patient-centered care, the Police Hospital has introduced a new digital platform to actively gather patient feedback aimed at driving quality improvement across its services. The initiative, spearheaded by the hospital’s Quality Assurance (QA) Committee, involves the deployment of pull-up banners embedded with a QR code that provide patients and clients a quick and seamless way to submit their feedback.

The first pull-up banner was officially presented to the Medical Director of the Police Hospital, COP/Dr. Samuel Otu Nyarko, by the Head of Quality Assurance, C/Supt/Dr. Francis Ofei, at a brief ceremony held at the hospital’s administration on the 10th June 2025.

Present at this ceremony were members of the Quality Assurance Team, namely DSP Rafik Mahama and DSP Mohammed Larley as well as members of the Police hospital management.

Speaking at the presentation, C/Supt/Dr. Ofei highlighted the critical role of patient feedback in improving the quality of healthcare delivery. “This marks the beginning of our journey toward modernizing how we listen to our patients,” he said. “The digital feedback system allows us to stay connected to the patient experience in real-time, and we are committed to using this data to inform decisions and improve our services.”

Dr. Ofei also announced that this first phase will soon be expanded to include satellite clinics/hospitals under the Police Hospital’s care network.

Additionally, he revealed that the QA Committee is preparing to conduct comprehensive patient satisfaction surveys in the coming weeks to assess client perceptions and identify further areas for improvement.

Receiving the banners on behalf of the hospital management, COP/Dr. Otu-Nyarko expressed his appreciation to the Quality Assurance team for their proactive approach to quality assurance. “This is a commendable step in ensuring our patients’ voices are heard,” he said. “I fully support this initiative and look forward to more projects that will continuously enhance the standard of care at the Police Hospital.”

The launch of this digital feedback mechanism marks a significant milestone in the hospital’s ongoing commitment to transparency, accountability, and patient satisfaction.

The QA Committee encourages all patients and clients to take advantage of the platform by scanning the QR codes and sharing their thoughts to help shape the future of healthcare at the Police Hospital.